Support centre
Help that gets to the point.
Find answers for your account, matching sessions, safety reports, privacy requests and virtual items.
Common questions
Start here for the issues people most often need help with.
I cannot sign in. What should I do?
Check that you are using the email address and password connected to your FLUXO account. If you still cannot sign in, contact anders477@icloud.com with your account ID. Never send your password.
How do I report or block someone?
End the session first, then choose Report or Block from the call controls. Reports include the selected reason, your description and a session reference. Video frames are not attached automatically.
How do I request a copy or deletion of my data?
Use the in-app Privacy & permissions area or email anders477@icloud.com. We may verify account ownership before responding.
My virtual item did not arrive.
Keep your store order number and contact anders477@icloud.com. FLUXO validates purchases before crediting an item; incomplete or cancelled transactions are not credited.
How do I delete my account?
Open Me → Account & security → Delete account in the app. Deletion is irreversible and removes credentials, owned records, references and app-owned media.
Contact the team
Use the email address below for all account, privacy, purchase and safety requests.
When you write to us
Include your account ID, a short description, the affected feature and any relevant order or report reference. Do not include your password, payment card number or unnecessary personal information.